Learning & Impact
Measuring what matters for sustainability
Pipe by Pipe focuses on operational, financial, and customer-level data that informs real-world decisions. By tracking performance indicators such as maintenance, billing, water quality, and customer satisfaction, Pipe by Pipe helps utilities and governments understand what drives reliable, financially viable services.
Learning alongside communities
Communities served by participating utilities are actively engaged throughout the process. Understanding ability and willingness to pay, tracking customer experience, and responding to feedback are integral to ensuring services remain equitable and sustainable over time.
Evidence for replication
Because mWater is free and globally accessible, learning from Pipe by Pipe can be applied without rebuilding digital infrastructure. Methods, tools, and governance approaches developed through the incubator will be documented to support adaptation in other countries.
Contributing to sector-wide progress
Pipe by Pipe is not an endpoint. It is a step toward models that move beyond project cycles and reduce long-term dependency on external actors. By sharing evidence and lessons openly, the initiative aims to strengthen systems that can sustain themselves.