A turnaround sequence, delivered as a seed package.
The World Bank's Utility Turnaround Framework identifies better information systems and staff capacity as the first steps in nearly every successful turnaround. Pipe by Pipe brings that approach to small providers with three ingredients:
Free digital management tools
The mWater platform handles the daily work of a utility: customer registry, mapping, meter reading, billing, receipts, maintenance workflows, and water-quality monitoring. Offline-capable, cloud-hosted, and free.
A trained staff member
In-person training and on-call local support build the practice of routine, accurate data collection, with monthly data review meetings that turn numbers into achievable actions.
A seed grant
A small unconditional grant funds staff time, equipment, and logistics: the working capital a provider needs to put its new data systems to use.
Accurate Data
Complete baseline mapping of assets and customers. Providers build the customer database, asset registry, and billing records that make performance visible.
Performance Management
Providers set KPI targets and track them on live dashboards. Monthly review meetings convert data into action plans, and small wins accumulate.
Growth & Investment Readiness
Verified performance records build the customer and investor confidence needed to expand connections and access larger, results-based finance.
Reversing the spiral, link by link.
Without a customer registry and a system for tracking payments and performance, a provider has no way to make and keep the commitments that build customer and investor confidence. Data changes that.
Accurate data enables billing and collection
Verified payments raise provider revenue
Revenue funds maintenance and treatment
Service continuity and water quality improve
Willingness to pay and connections grow
"What gets measured gets done."